SERVICE CONCEPT

Service Concept


We advocate full-process and all-staff service, implement the service concept and service awareness into the hearts of every employee, and ensure the perfect quality of the service process and improve the competitiveness of the enterprise through professional pre-sales service, in-sales service that is integrated with customers, and after-sales service that helps customers troubleshoot and solve problems. The company has a full-time customer service department, and five other functional departments cooperate with the customer service department, including the information department and the order department to solve different problems for different customers; the customer service department also has a professional knowledge base and professional technicians to answer customers' questions in a timely manner;

We strive to build a customer service system with "direct feedback, synchronous response, and system linkage". Frontline personnel will promptly transmit customer issues to relevant departments of the company. All departments will simultaneously initiate support and resolution procedures, and based on full communication, formulate overall solutions as soon as possible to resolve problems as quickly as possible.

At present, the company has equipped professional after-sales service personnel in all provinces, cities and autonomous regions across the country, providing after-sales joint warranty services for all products nationwide, allowing users from all regions to enjoy post-sales services with confidence, and ensuring that customer opinions, fault reports, etc. are fed back to the company's customer service department as soon as possible.


SERVICE SYSTEM

Service System


We advocate full-process and all-staff service, implement the service concept and service awareness into the hearts of every employee, and ensure the perfect quality of the service process and improve the competitiveness of the enterprise through professional pre-sales service, in-sales service that is integrated with customers, and after-sales service that helps customers troubleshoot and solve problems. The company has a full-time customer service department, and five other functional departments cooperate with the customer service department, including the information department and the order department to solve different problems for different customers; the customer service department also has a professional knowledge base and professional technicians to answer customers' questions in a timely manner;

We strive to build a customer service system with "direct feedback, synchronous response, and system linkage". Frontline personnel will promptly transmit customer issues to relevant departments of the company. All departments will simultaneously initiate support and resolution procedures, and based on full communication, formulate overall solutions as soon as possible to resolve problems as quickly as possible.

At present, the company has equipped professional after-sales service personnel in all provinces, cities and autonomous regions across the country, providing after-sales joint warranty services for all products nationwide, allowing users from all regions to enjoy post-sales services with confidence, and ensuring that customer opinions, fault reports, etc. are fed back to the company's customer service department as soon as possible.


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Meet Us at Booth 18.1, M29 – Canton Fair 2025 Invitation

Author：嘉信玩具厂 Click： Time：2025-03-28 11:01:16

Dear Customers,
We are excited to invite you to visit our booth at the 137th China Import and Export Fair (Canton Fair) in Guangzhou, China. The event will take place from May 1st to May 5th, 2025.

Our booth number is 18.1, M29, and we will be showcasing our latest toy products. We sincerely look forward to meeting both new and existing customers, discussing potential business opportunities, and exploring how our products can meet your market needs.

Please feel free to contact us for any additional information or assistance regarding the event.

We look forward to welcoming you to the fair and strengthening our partnership.

お客様各位

2025年5月1日から5月5日まで中国広州で開催される**第137回中国輸出入商品交易会（広州交易会）**にて、弊社ブースへのご来場を心よりお待ち申し上げております。

弊社 嘉信玩具工場 は、***のおもちゃ製品を展示いたします。
ブース番号は 18.1館 M29 です。
長年のお取引先様はもちろん、新たなお客様との出会いも楽しみにしております。貴社の市場ニーズにどのように応えられるか、ぜひ会場でご相談させてください。

展示会に関するご不明な点がございましたら、お気軽にお問い合わせください。

皆様のご来場を心よりお待ち申し上げております。


Meet Us at Booth 18.1, M29 – Canton Fair 2025 Invitation
Dear Customers,We are excited to invite you to visit our booth at the 137th Chin
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Factory Address

 

Jiaxin Toys Factory, Xinning Xinxing 5 Road, Xinning development zone Fengxiang Street Chenghai District, Shantou City, Guangdong Province, China

 Post Code：515800

Contact Details

 

TEL:  0754-85717637

FAX:86-754-85734637

 

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